How do I unlock my account?

Help with Login
In order to protect user logins, after a certain number of failed tries, an account will be locked. If this happens, you can use the Forgot Password link to unlock your account and reset your password.
Please note: You need to have a security question set in order to recover your password via this link. Contact support or your admin if you do not have your security question set and need someone to unlock it manually for you. After you log in, please click on your name, select Settings, and select and save a security question. Once you add a security question, you will be able to reset and/or retrieve your password via your email by clicking the Forgot Password link.
If you are still having problems please open up a new support ticket, call us at 1-866-981-8964 or email us at